1. Who is responsible for your personal data
John Brian Kneale, St Austell, is responsible for the personal information collected through this website and its enquiry forms. Contact details for privacy questions are [email protected] and +441726887621. This policy explains what information is collected, why it is used, how long it may be kept and the rights available under UK data-protection law.
2. Information we collect
When you send an excursion enquiry, we collect the information you choose to provide in the form, including your name, email address, telephone number when supplied, and the content of your message. Basic technical and security information may also be processed when the website is accessed in order to deliver the service, protect it from misuse and maintain its operation.
3. Why we use the information
Enquiry information is used to read and answer your request, discuss the subject of your enquiry, keep a record of relevant correspondence and manage related administrative tasks. Where processing is necessary to respond to a request you have made before entering into an arrangement, that request provides the practical context for processing. Where required by law, consent is requested separately.
4. Lawful bases
Depending on the context, processing may rely on steps requested by you before entering into a contract, performance of an agreement, compliance with a legal obligation, legitimate interests in operating and securing the website and handling correspondence, or consent where the law requires it. Consent can be withdrawn for future processing where consent is the lawful basis.
5. How long information is kept
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting legal or regulatory obligations. Retention periods can differ according to the nature of the correspondence and whether an enquiry proceeds further.
6. Recipients and service providers
Information may be handled by service providers that support website hosting, communications, security or administration where this is necessary for the service. Providers are expected to process information only for the relevant purpose and with appropriate safeguards. Personal data is not sold to advertisers.
7. International transfers
If a service provider processes personal information outside the United Kingdom, appropriate safeguards required by UK data-protection law are used where applicable. Further information about safeguards relevant to a particular request can be requested using the contact details above.
8. Cookies and similar technologies
The website uses storage and access technologies for essential preferences and may support optional categories only where the appropriate choice has been made. More detail is provided in the Cookie Policy.
9. Your rights
Subject to the conditions in UK data-protection law, you may have rights to request access to personal data, correction of inaccurate data, erasure, restriction of processing, objection to certain processing, and data portability. Where processing is based on consent, you can withdraw that consent. You also have the right to raise a concern with the UK Information Commissioner’s Office.
10. Security
Reasonable organisational and technical measures are used to protect personal information against unauthorised access, alteration, disclosure or loss. No method of transmission or storage can remove every risk, so security measures are reviewed in proportion to the information handled.
11. Changes to this policy
This notice may be updated when data practices, legal requirements or the services described on the website change. The date at the top of the page identifies the current version.